Catering Service Lead

Apply now Job no: 493805
Work type: Staff
Location: Marquette, MI 49855
Categories: Food Service, Other

Position Title: Catering Service Lead
Department: Dining Services-Central Office
Term of Assignment: Continuing
Term End Date, If Applicable:  
FLSA Status:  Non-Exempt = overtime eligible
Work Schedule: Variable shifts/days/locations; shifts include early morning, afternoon, late night and holidays; typical work hours are between 5:00 am and midnight
Salary: $17.01 starting; $17.85 working
Travel: No travel
Brief Statement of Duties
Brief Statement of Duties: Perform and direct others in a variety of duties necessary to lead the service tasks associated with all catering functions. Provide skills necessary to lead the service for on campus and off campus catering events. Supervise the work and maintain service areas in a clean, safe, and organized manner. Perform and lead a wide array of service oriented duties including various types of table and bar service, item inventory, linen maintenance, storage organization, and event set up and tear down. Conduct team supervision and training, create and manage student team schedules, develop checklists and event outlines, anticipate customer needs, create positive customer experiences, and fulfill food service needs.
Minimum Qualifications
Required Education: High School Graduation or Equivalent
Discipline / Degree Area:  
Required Specialized Training/Certifications: Food Service Sanitation Certification (ServSafe or MI) or ability to obtain within six months from start of employment.
Alcohol ServSafe or TIPS Certification or ability to obtain within six months from start of employment.
Valid driver's license.
Required Minimum Work Experience: Three years large scale catering or banquet service experience.
Leadership ability demonstrated by experience, skill, communication, and definition.
Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties: Catering service-Knowledge of various service techniques, table settings, service styles, service etiquette, event set up, and catering for various types of functions.
Customer and personal service-Knowledge of principles and processes for providing excellent customer and personal services, even in high volume, high stress situations. This includes looking for ways to help people, meeting quality standards for services, evaluation of customer satisfaction, and exceeding guest expectations.
Supervision-Knowledge of leadership techniques and the ability to coordinate people and resources, as well as structure, guide and instruct the work of others.
Active listening-Ability to give full attention to guests, team members, and supervisors, taking time to understand the requests and information that is provided and asking questions as appropriate.
Communication skills-Excellent written and verbal communication with the ability to convey information effectively and concisely.
Time and task management-Ability to prioritize, organize, and evaluate daily tasks to ensure multiple events and tasks are well coordinated and completed as needed.
Computer skills-Knowledge and skills using Microsoft Office Suite and Google Suite tools.
Ability to work a flexible schedule including late nights, early mornings, weekends, and holidays.
Additional Desirable Qualifications
Additional Desirable Qualifications: Associate or Bachelor's Degree in food service, hospitality or related field.
Leadership training and experience.
Willingness to improve skill level through a variety of methods.
Special Instructions to Applicants:
Submit application, cover letter and resume.
Contact Information:
Brenda Bickler, Employment Specialist, 906-227-2114
Equal Employment Opportunity: NMU is an equal opportunity, affirmative action employer of protected veterans and individuals with disabilities, and is strongly committed to increasing the diversity of its employees.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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